Return Policy

Overview

We want you to be satisfied with your experience. This Return Policy outlines the terms and conditions for returns and refunds.

Return Eligibility

Items may be eligible for return if they meet the following conditions:

• The item is in its original condition
• The item has not been used or damaged
• The return is requested within the specified time period
• Original packaging is included, if applicable

Timeframe for Returns

Return requests must be initiated within 14 days of receipt of the item. Please contact us as soon as possible if you wish to return an item.

Return Process

To initiate a return:

1. Contact us via email or phone to request a return authorization
2. Provide your order information and reason for return
3. Once approved, you will receive return instructions
4. Package the item securely and send it to the provided address

Refunds

Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within a reasonable timeframe. Please note that shipping costs may not be refundable unless the return is due to our error.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Custom or personalized items
• Items that have been used or damaged
• Items returned after the specified timeframe

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue, which may include replacement or refund.

Contact Us

If you have questions about returns or need to initiate a return, please contact us at:

Email: contact@shryxellmroz.world
Phone: +64221993533
Address: 30 Manarini Road, Westgate, Auckland 0614, New Zealand

Changes to This Policy

We may update this Return Policy from time to time. We will notify you of any changes by posting the new Return Policy on this page and updating the "Last Updated" date.